Conditions and Mediation Contract: The organizing agency of the programs and/or services mentioned in this site, Signum Travel, S.A. de C.V., with National Tourism Register No. 4005042, declares: That it explicitly acts as an intermediary between the contracting party/customer(s), on the one hand, and the service(s) provider(s), such as transportation companies, lodging, restaurants, other agencies or wholesalers guides, etc, on the other. Therefore, Signum Travel S.A. de C.V. declines any and all responsibility of any and all events deriving from the use of these services by the passenger(s), this responsibility being totally of the service provider(s), and only serves in the capacity of hiring/contracting said services on behalf of the customer, therefore if, due to unforeseen circumstances, the service provider(s) are unable to provide all or part of said service(s) for any reason, Signum Travel, S.A. de C.V. will only try, on behalf of the customer, to obtain any refunds due him from the provider(s), declining any other responsibility. Also, any amount for service(s) not used by the customer, for any reason, is not refundable. When Signum Travel, S.A. de C.V. is forced, for any reason, to cancel the services, it’s responsibility is limited to the refund of any monies paid by the customer declining all responsibility for any circumstance(s) deriving from said cancelation. Signum Travel, S.A. de C.V. also declines any responsibility for accidents, injuries, delays, irregularities or happenstances that, during the use of the services provided, might befall the customer(s) and/or their belongings, said responsibility solely being the service provider(s), and declines, as well, any responsibility derived from the customer’s not adhering to rules and regulations established by the service provider(s). Prices do not include any expenses of a personal nature or services not explicitly mentioned. A communication/administration fee of 50.00 USD, per person, will be charged for any cancelation made by the customer, in addition to any cancelation fees levied by the service provider(s). Signum Travel, S.A. de C.V. may assist in the obtaining of visas, where allowed, but declines any responsibility of the passenger(s) not complying with all regulations and laws of the countries/territories to be visited, and the passenger(s) must consult with the pertinent organisms in order to obtain all information and travel documents needed. Documents issued to passengers are valid only for the services indicated. Any amount in excess of the amount indicated in these documents must be paid by the passenger upon the presentation of same. These conditions of sale/purchase are an integral part of any document issued and must be read and understood by the passenger before contracting the services. The fact that the customer(s) / passenger(s) give a down, or full, payment implies his total acceptance and understanding of the conditions and responsibilities mentioned herein and absolves Signum Travel S.A. de C.V. of any liability.
On this website you can use the live chat of Tawk.to. This website enables travel consultants (or travel staff) of the member agencies of Lufthansa City Center to communicate via chat.
The chat is inserted via a script in the source code of the website. When using the chat function you automatically use the service of Tawk.to. Tawk.to saves, supports and edits data in European and Non-European locations. All data that is inserted via the chat window will be transferred to Tawk.to and saved. As long as you do not give any personal information (real name, email address, telephone number etc.) it is not possible to be identified as a person.
Saved data includes: chat record, indicated name, IP address at the time of the chat and country of origin. This data will not be given to third parties and is only used for quality control, safety and internal statistics. Chat record are saved by Tawk.to and deleted by the travel agency after the legal retention period.
We do not have any influence on the internal handling and use of the data at Tawk.to. With using the chat you agree to the transfer and using of your data as described above.